Frequently Asked Questions
Q1: Can I get a sample to test before placing a mass order?
A1: Yes, samples are available. We will return the sample cost once your mass order is confirmed.
Q2: How long does the shipment take?
A2: Standard samples take 1-2 days. Samples with custom logos take 3-4 days. Mass production usually takes 2-4 weeks depending on order details.
Q3: What is required for printing my own logo?
A3: Please provide your logo in PDF or AI format. Our designers will create a 3D artwork for your approval before we proceed with the actual sample.
Q4: What are the packaging options?
A4: We offer standard gift box packaging. Custom design packaging is available with a minimum order quantity (MOQ) of 3000 pcs.
Q5: Do you provide a warranty for the products?
A5: Yes, we offer a one-year warranty plus 0.5% free spare parts to support your after-sales service needs.
Q6: Are OEM and ODM services available?
A6: Absolutely. OEM and ODM services are highly appreciated and we have extensive experience in customized manufacturing.
Elite Smartphone
