❓ Frequently Asked Questions
Do you support OEM and ODM services?
We have over 10 years of experience in mobile phone research and development, including software, hardware, and industrial design. We support OEM and ODM services for customized orders of 3,000 pieces or more.
What certifications do the products hold?
Our product range holds global certifications including CE, ICASA, ROHS, FCC, and ANATEL. Our manufacturing processes are ISO 9001:2015 certified and adhere to international quality standards.
How is after-sales handled for damaged goods?
If a product is damaged during transportation, please provide video or photographic evidence. We will facilitate the replacement of the unit to ensure you receive a fully functional device.
What is the warranty policy?
All products come with a one-year warranty. If issues arise during this period, we provide the necessary spare parts and guidance for repairs at a local service center.
Is the mobile system stable?
Our devices undergo rigorous electronic aging tests and quality inspections during production to prevent black screens or system crashes, ensuring a reliable user experience.
Does the phone support global cellular networks?
Yes, the devices support multi-band GSM, 3G, and 4G networks, covering standard frequencies such as 2G (850/900/1800/1900MHz) and various 3G/4G bands for international compatibility.